Refund Policy

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products are exempt from return. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials or flammable liquids or gases.

Additional non-returnable items:

Gift Cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Next, contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [mascotasymas43@gmail.com](mailto:mascotasymas43@gmail.com).

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [mascotasymas43@gmail.com](mailto:mascotasymas43@gmail.com) and send your item to: Mascotas y Mas, C/Bernart etxepare nº9 4ºc Galdakao Vizcaya

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to you to send later, we will send a refund to the gift giver and he will find out about your return.

Shipment

To return the product, please contact us at [mascotasymas43@gmail.com](mailto:mascotasymas43@gmail.com) with - Return - in the subject line. We will provide you with the detailed information necessary to make the return. You will be required to pay the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, shipping time to our warehouse may vary.

For any additional information we are at your disposal:

[mascotasymas43@gmail.com](Email:mascotasymas43@gmail.com) Thank you.