Frequently Asked Questions
That one might be asking...
Our products are processed within 24 hours of placing the order and then shipped immediately.
Yes! We will send you an email as soon as your order is placed summarizing all the details and confirmation.
No/Yes, we will ship the item to your address. However, once you receive your item(s), you can send it back to us and once we receive it, we will refund you in FULL.
We value our customers' experience. If you have any problems with our products, we will gladly refund you in full.
Step 1: Email us with your order # and name.
-With subject (Refund Request)
-List your product and why you want to return it
Step 2: Our team will contact you (usually within 24 hours) with our address to return your item.
Step 3: Send your item back to us. Once we receive it, we will inspect it.
Step 4: If everything is fine, we will refund the full amount of your item. Once we issue the refund, you will receive an email with all the details and the money will be deposited back into your account :)
We accept all major credit cards from any country including:
Visa, Mastercard, American Express and more.
Handling/processing fees are never charged.
Please make sure the billing address you entered matches the one on your credit card.
Shipping is free WORLDWIDE!
Orders are shipped from our warehouses to your nearest local shipping agency and delivered to your doorstep by a local courier.
Delivery time may vary between:
7-30 days
- When will my order be shipped?
Our products are processed within 24 hours of placing the order and then shipped immediately.
- Will I receive an email with the details of my order?
Yes! We will send you an email as soon as your order is placed summarizing all the details and confirmation.
- Can I cancel my order?
No/Yes, we will ship the item to your address. However, once you receive your item(s), you can send it back to us and once we receive it, we will refund you in FULL.
- What is the exchange/return policy?
We value our customers' experience. If you have any problems with our products, we will gladly refund you in full.
Step 1: Email us with your order # and name.
-With subject (Refund Request)
-List your product and why you want to return it
Step 2: Our team will contact you (usually within 24 hours) with our address to return your item.
Step 3: Send your item back to us. Once we receive it, we will inspect it.
Step 4: If everything is fine, we will refund the full amount of your item. Once we issue the refund, you will receive an email with all the details and the money will be deposited back into your account :)
- What payment methods are accepted?
We accept all major credit cards from any country including:
Visa, Mastercard, American Express and more.
- Are there any additional charges I need to pay?
Handling/processing fees are never charged.
- My order is not being processed, help!
Please make sure the billing address you entered matches the one on your credit card.
- How much does shipping cost?
Shipping is free WORLDWIDE!
- Who sends my package?
Orders are shipped from our warehouses to your nearest local shipping agency and delivered to your doorstep by a local courier.
- How fast is the delivery time?
Delivery time may vary between:
7-30 days
- Oops - I entered the wrong shipping address!
If you need to update your address, please select the contact us tab and send us a message and within 24 hours of placing your order, we can change it for you.
Do you have any additional questions? Please feel free to contact us via the Contact tab and our team will answer your questions as soon as possible.